SURE Pty Ltd (“SURE Building & Pest”, ‘’SURE’’, “Us”, “Our”, “We”) take the rights and privacy of all Customers (individuals and/or business) (“You”, “Your”, “Yourself”, “They”, “Their”) very seriously and prioritise its security and protection. In order to provide the highest quality of service we do require the collection of information to ensure our interactions with all parties is effective and timely.
If you provide information on behalf of another person and/or business, please ensure they are aware of the information shared on their behalf.
In order to effectively provide services, we require the collection of various types of information. If you do not provide sufficient information needed for your desired service, we may be unable to provide you with the desired service experience.
We have installed a Microsoft Clarity cookie on every page of our site. Clarity captures the interactions on our website such as how the page has rendered and what interactions users undertake such as mouse movements, clicks, scrolls, etc. By default, any sensitive content such as passwords, usernames, etc. are masked before sending to Clarity. Clarity is GDPR complaint as a data controller.
Personal information may be required to engage with and provide your chosen service. Information we may collect includes, but is not limited to:
- Email Address
- Phone Number
- Property Address
- Property Description
- Postal Address
Log data may be required to match your experience with online applications ensuring optimal user experience. Information we may collect includes, but is not limited to:
- Computer IP Address
- Mobile IP Address
- Browser Type
- Browser Version
- Pages Visited
- Date and Time of Web Page Visits
- Time Spent on Web Pages
- Source Links
- Email Interactions
- Operating System
We may set cookies to enhance your website experience. This may include retention of personal settings or session cookies to support full web access without individual page logins. We also use long term cookies to support pre-population of content and displays.
All cookie functions can be disables by your web browser, however this may prevent the use of some functions on our web service.
Third Party Data Collection
Purpose of Data Retention
SURE Building & Pest will refer to collected information when providing various services as chosen by yourself. Actions taken by us when using information collected may include, but are not limited to:
- Service Selection
- Service Support
- Service Booking
- Site Attendance
- Providing Reports
- Verbal Review of Work • Personalise User Experience
- Continuous Improvement
- Direct Marketing
- Data Analysis
- Issue Investigations
- Complaint Management
- As required by Law
Third Party Data Access
It is sometimes necessary for us to employ and work with external third-party providers to support the services provided by SURE Building & Pest. These external third-party providers will have limited access to the data necessary and required to efficiently support our services and the experience provided to you.
Aggregated and anonymous data with no connection or link to a person or business may be used to research and analyse market opportunities by ourselves, our partners or independent third-party clients.
We will disclose collected information where required to do so by law enforcement or court order.
We may directly and in-directly through service providers, communicate to you, marketing information, newsletters, promotions and special offers specific related to our services and those of our partners. Our communications will be via various means, such as email, in accordance with applicable laws.
You may choose update contact preferences at any time by clicking the unsubscribe link at the foot of an email received.
Service-related updates with active customers are required to ensure optimal service experience. Our service offerings may be indirectly influenced by other stakeholders, for this reason it is necessary to ensure our customers are aware of options and changes which affect their engagement with us.
We will contact active customers frequently to ensure the service engagement is effective and maintained. This will include notifications of timing and changes as applicable.
Changes to Policy
We will take all reasonable steps available and known to us to ensure the ongoing security of collected information. Data will be stored for a period of time we consider necessary for the primary purpose it was collected and the ongoing improvements of that and associated services.
Data may be combined and aggregated to assist us in optimisation of business process and service-related opportunities. Combined and aggregated data is disconnected from user sources removing risk of data breaches.
While we will continuously protect our systems and data, we are not in a position to guarantee complete data security where circumstances beyond our control arise.
SURE Building & Pest respects your right to access the data provided to us. Where written requests for information retained are received (to [email protected]), we will acknowledge the request within seven (7) days and provide you with access to the information retained within thirty (30) days of acknowledgement.
You may request us to correct any aspect of your collected information by contacting us by email to [email protected]. Where we agree with the request, the change will take effect as soon as practically possible. If we do not agree with your request, you will be notified with the reason for rejection.
Should you have reason to believe there has been a breach of our information privacy, please contact us to [email protected].
If you are not satisfied with retention of information collected which is associated with yourself and/or your business, you can contact us by email to [email protected]. We will respond to all complaints within 7 days and allocate a case manager who will work with you to resolve the issue raised.
Where you remain unsatisfied, you may choose to complain to the Office of Australian Information Commissioner (https://www.oaic.gov.au/).
Date Published 06 January 2020